All information passed to Adventure Hunter by you will be treated as confidential. However, as part of our safety management system, it is important that your booking form is passed onto a designated person or persons representing Adventure Hunter so that in the event of an emergency a line of communication may be established to you and/or your emergency contact. This information will not be passed on to any third parties except, if necessary, to the emergency services.
Contact via email, website contact form, or telephone: If you contact us by email, or by one of the contact forms on our website, we will have a record of your email address and the contents. If contact is by telephone we may take a note of your name and any other details that may be relevant to the call.
If you engage any of our services: ‘Courses’, ‘Activities’, or ‘Private Guiding’ we will ask for you to complete a booking form (hosted by Jotform) which includes personal contact information, emergency contact, and any relevant medical information. This may be held in electronic and/or paper format. You must inform us if you would like this information to be permanently deleted after your booking has ended.
Adventure Hunter does not collect personal information for sale to third parties for marketing purposes. On occasions where a sub-contractor (‘freelance instructor’) is engaged to deliver a booking on our behalf, we may share your booking form with them. We request that this is destroyed or deleted after the booking is complete. In the event of a medical emergency, any relevant information may be passed onto the emergency services.
If you engage us for any of the services we provide: ‘Courses’, ‘Activities’, or ‘Private Guiding’ we will send you an invoice with your name and address and our bank/payment details. We accept payment by bank transfer (BACS), PayPal, cash, and cheque. No further payment information or bank details are held by us.
We may take photographs or video footage of you during your booking. These images remain the property of Adventure Hunter and may be used as marketing resources, and/or used on our website. If you do not want these images used in this way, please notify us as soon as possible.
Data Protection Legislation gives you the right to access information held about you. You can find out what personal information Adventure Hunter holds about you by making a ‘Subject Access Request’. If you decide to email us, it would be helpful if you could use the term “Subject Access Request” in the subject line of the email. Your request should include evidence to confirm your identity (e.g. copy of driving license, passport, birth certificate). If specific information is required it would be best to state this in your SAR.
On receipt of the SAR we will respond as quickly as possible and, if not included with the request, we may ask for more information to enable us to reasonably check the identity of the person making the SAR. Once the identity has been confirmed we will then fulfill the SAR within 30 days.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.